Training Terms & Conditions

CLASS RULES

  1. Owners are responsible for their dog and their dogs behaviour at all times.
  2. All of Train with Jaynes training techniques are kind, fair, and based on positive reinforcement rewards.
  3. Group classes have a maximum of 4 dogs per instructor.
  4. Group class price is for 1 dog per handler. If you wish for more than 1 dog to attend class, please purchase a place for each dog (for 2 dogs, you will need to purchase 2 places).
  5. 1-2-1 lessons are for one dog & handler.
  6. Train with Jayne Dog Training group classes are designed to be fun and rewarding for both dog’s and owners, harsh handling techniques are not permitted in class and is strongly discouraged.
  7. Train with Jayne Dog training classes rely on food, and toy rewards to get training results, therefore it is important to bring plenty of suitable food treats and toy rewards for class participation.
  8. To ensure that your dog gets the best results from class, we ask owners not to feed their dog 2 hours before class.
  9. To ensure the safety of all dogs, we ask owners to give other dogs plenty of space, and not to allow dogs to meet or play on lead.
  10. Train with Jayne Dog Training reserves the right to alter any schedule at any time, due to uncontrollable events.
  11. Train with Jayne Dog Training does not allow the use of choke, pinch, shock collars, or any other tool which is designed to cause positive punishment.
  12. Owners are expected clean up after their dogs to keep the training area and surrounding facilities tidy.
  13. All dogs must be kept on lead at all times in and around the training facilities unless instructed otherwise.
  14. Flexi leads are not permitted in class.
  15. There is no limit as to how many family members can attend class. Children under 7 must be accompanied by a second adult to ensure that they are safely supervised.
  16. All course dates will be fully advertised prior to booking. Courses will be held on the same time and day each week.
  17. To get the most out of our classes, we recommend your practice at home everyday with short, fun training sessions.
  18. Occasionally class environments are unsuitable for the dog or owner. If this is found to be the case we will discuss further how to assist you and your dog.
  19. Train with Jayne Dog Training make every effort to allow your dog to meet & greet other dogs in class for short periods of time, however we cannot guarantee that all dogs in class will be suitable or that play will be safe, therefore dog play may not occur in all puppy classes.
  20. Missed classes cannot be made up by joining a different class.
  21. Any injury which occurs during class must be reported to the instructor at the time of occurrence.
  22. Train with Jayne Dog Training does not accept any responsibility or liability for any injury, accident, damage or illness to any person, property or animal, or for any loss, arising out of, or occurring at any lessons, classes, or one to one training.
  23. Parents or guardians are deemed responsible for their children and they must be supervised at all times.

VACCINATIONS/SICK DOGS/BITCHES IN SEASON

  1. Puppies must have received their first vaccinations to attend our puppy course, please send a copy of your pups vaccination certificate via email prior to attending the class. If your puppy is unable to attend the first week of class, you are still very welcome to join us to keep up to date with the training.
  2. Please do not bring sick dogs, or dogs who have been in contact with another dog who is infected with a contagious disease to class. If you are unsure whether your dog can attend then please call us before class begins.
  3. If your dog is unable to attend class, you are still welcome to join us and keep up to date with the training.
  4. We do not allow bitches in season to attend training classes due to the disruption it may cause. It is the owners responsibility to inform the trainer once a bitch comes into season & arrangements will be made for you both to join a later course.

FEE’S, PRICES, AND REFUNDS

  1. The full course fee must be paid in advance of the class start date. Places cannot be reserved without payment, otherwise the place on the course may be given to another client.
  2. The price advertised at the time of booking applies.
  3. Payments are accepted via card through our website.
  4. Refunds cannot be given after the course has started.
  5. Train with Jayne Dog Training require 14 days notice of cancellation before the class start date to receive a full refund. If you wish to cancel with less than 14 days a refund may only be given if the course place is filled before the start of the class, and there will be a £30 administration charge. Failure to notify us will result in no refund.
  6. One to one lesson fees must be paid when booking to confirm the place. Notice of cancellation must be given more than 48 hours prior to the start of the lesson to receive a full refund. Cancellations cannot be made after the lesson start time has passed, the full lesson fee will be charged.
  7. Notice to rearrange a one to one lesson must be given 48 hours before the start time of the lesson.
  8. Lessons must be rearranged within 28 days of the original lesson date, after this time, the payment is forfeited.